Why Shop With WineCoolerDirect.com
People - Developing a one-to-one relationship with our customers.
Each individual employee at WineCoolerDirect.com helps build a close relationship with each customer that we serve every day. All of our employees go through rigorous training in which they become intimately familiar with all of our products so that they may help you make the most informed buying decision possible. Whether your question involves installation details, product specifications, or warranty information, we will make sure you know every product subtlety so that you will be sure to make the right product selection for your needs.
We understand that people prefer to communicate in various ways. We also respect the fact that your time is important. This is why we offer multiple methods to contact us as well as setting the following customer service goals during business hours.
- All phone calls answered within 30 seconds.
- All emails answered within 1 hour.
- All chats answered within 10 seconds.
Click here to read our customer testimonials and unbiased customer feedback.
We appreciate any feedback you have for us, and would like to know if your customer service expectations have not been met for any reason. Please take the time to let us know your experience (good or bad) by emailing us at customerservice@WineCoolerDirect.com. Please include your contact information if you would like us to follow up with you.
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Products - A commitment to quality product lines
Our goal at WineCoolerDirect.com is to provide our customers with the highest quality products being manufactured today. We know the products we sell inside and out and will give you honest, accurate information about them. We run test many of the models we sell so that we can help give you insight as to the advantages and disadvantages of each model. If there are products we feel are not performing up to our standards, we will remove them from our web site.
It is also important to us to represent the products we sell accurately on our web site. This is why we go to great lengths to include the best product images and the most in depth product information possible.
We welcome any feedback you have about the products we sell, and gladly encourage recommendations on ones that we do not currently have in stock. To recommend new products or let us know about problems you have had with any existing product we offer, email us at products@WineCoolerDirect.com.
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Price - Providing an exceptional purchasing experience
Our goal is to provide you the best value for your money. This is why we invest heavily in our Customer Service Representatives, our web site development, and our products. We believe that providing competitive product pricing (we are often the lowest) combined with great service, excellent products, and fast delivery times sets us apart from our competitors.
Quick Shipping Times: Our average time to ship a product out of all of our warehouses throughout the country is 3 business days. We also provide you with a more accurate availability for each individual product on our site. We also offer expedited shipping on many of our products.
Overboxed Products: Many of our products are packaged with extra padding to protect against freight damage. We would rather spend a little extra on packaging than have you receive a damaged product.
5-Day Sales Policy: If a customer returns to our store within 5 days of their purchase to find the same product for a lower total price, we will gladly refund the difference to honor the lower sales price.
Fair Price Guarantee: If you have found a better price for any item at another authorized dealer (including any applicable freight or tax), we will do everything possible to meet or beat that price. Click here for details.
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Privacy - Protecting your personal information
In order to protect your privacy we use the latest technology available to safeguard your personal information. Furthermore, we do not share any information you provide us to process your order with any third party companies or marketing agencies.
We use Secure Socket Layers (SSL) provided by GeoTrust, the industry standard in transferring information to process your orders. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
We protect your account information against unauthorized access or release. We do reserve the right to share your information with third party partners that we have approved. Outside of this scenario, we will not give, sell, rent, or loan any identifiable personal information to a third party unless you have authorized us or we are legally required to do so.
If you have any other questions about our services, please Contact Us.
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