WineCoolerDirect.com Shopper Shield Protection Policy

 

 

In an effort to establish the best customer service possible, WineCoolerDirect.com is proud to offer our own Shopper Shield Protection Policy. This policy grants our buyers an unparalleled shopping experience with a unique shopping guarantee, price matching, return policy and more!

Hassle Free 30 Day Returns

WineCoolerDirect.com has gone to great lengths to assemble the most complete line of quality products possible and is prepared to stand behind those products with a hassle free 30 day return policy. We have a dedicated returns department ready to assist you through our online tools or via telephone should you need to initiate a return.
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10 Day Price Match Guarantee

In addition to our award winning service we offer our customers the best pricing possible. After your purchase, if you find a better price for the same item at another authorized dealer (including any applicable freight or tax), we will refund you the price difference within the first 10 days.
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No Restocking Fee

Unlike several online retailers, we do not require a restocking fee for the majority of the items that we offer. Couple this with our 30 day return window, you have one on the best customer service guarantees available to online shoppers – period!

Lost Shipment Coverage

Should your shipment be lost by our carrier we will automatically credit your account or replace the product – your choice! (*Shipping carrier must declare item “lost” and eligible for “lost shipment” claim before replacement or refund may take place)

24 Hour Shipping Guarantee

You no longer need to worry about purchasing an item that is not actually in stock. Simply look for our “24hr Shipping Guarantee” symbol located next to the eligible items on our site and rest assured that your item will ship out within 24 business hours of your order being processed or we will credit you $20.00 dollars!

Top Tier Security

We secure your private information using a Verisign SSL certificate. Information exchanged with any address beginning with "https" is encrypted before transmission. Additionally, we have a strict privacy policy that follows industry best-practices in dealing with your private information.