Customer Satisfaction Guarantee

Our 100% Satisfaction Guarantee ensures that every item you purchase at meets your high standards—or you can return it for a replacement or refund.

What separates us from our competition is that you have this value promise on every product we sell. We believe firmly enough in the quality of our products and our employees' ability to match you with the proper unit for your application that we offer a 100% Customer Satisfaction Guarantee. In short, if you're not completely satisfied with your purchase, contact us within 30 days and we will make it right for you—guaranteed. So buy with total confidence from us.

Please note that water heaters and accessories that have been installed may not be returned for any reason. Therefore consult with one of our specialists on sizing your unit if you are unsure about the sizing and/or energy requirements for your geographical area. Click here for more details.