Customer Support
Contact Information
While you may reach out to us 24 hours a day, 7 days a week, our customer service and product expert teams are normally in from 6am-4pm PDT Monday through Friday, 7am-4pm PDT Saturday & Sunday. If we are not available to take your call please leave a message or e-mail us, and we promise to contact you within 1 business day.
Sales Support
For additional information or to place an order, request order status or report a problem with your shipment, please call or email us using the contact details provided below.
Phone: 1-855-846-9766
Email: Send us an email
Product Support & Warranty Service
For all product related support or to request service for EdgeStar, Koldfront and Avallon products, please visit us at EdgeStar Service.
Need to make a return? Please call us to get an RMA or read our return and refund policy.
General Contact Information:
Corporate Headquarters:
Note: returns are not accepted at this address.
Build.com, Inc.
402 Otterson Dr
Suite 100
Chico, CA 95928
We Give You More: Better Prices. Better Selection. Better Service.
Free Shipping
Free standard shipping on 1,000's of items.
30 Day Returns
Return items 30 days from purchase. Details ▸
23 Years of Service
Owned and Operated in America since 1999.