Frequently Asked Questions
How Can I Contact You?
Customer Service is taken very seriously at Build with Ferguson. The email addresses and phone numbers listed below are provided to help you contact us with any questions, concerns, or information you want to share with us.
The best way to get information regarding general customer service related issues is to go through our Customer Support page. You can also use our Live Chat feature that is available on all our sites. All chat requests that are received are given top priority, and during normal business hours most will be responded to within minutes.
For additional information or to place an order, request order status or report a problem with your shipment, please call or email us using the contact details provided below.
Phone: 1-855-487-6949 or Live Chat
Email: Send us an email
Note: returns are not accepted at this address.
402 Otterson Dr
Chico, CA 95928
What is your customer service philosophy?
Our mission is to simplify home improvement by providing a world-class shopping experience, the best selection of products from top brands, and exceptional customer service.
Where are you located?
The company that would become Build with Ferguson got its start in a small apartment in Chico, California. Founded in 2000 by a couple of college classmates with a passion for innovation and an unwavering focus on customer service, the company grew into an industry leader.
Today Build with Ferguson headquarters remains in Chico, California, with a second service center located in Atlanta, Georgia. As part of the Ferguson family, we also have access to the strongest distribution network in America, so we can get you what you need, when you need it.
What are the Build with Ferguson websites?
The Build with Ferguson websites were created to provide an online destination for people in search of distinctive home and business products that offer maximum functionality for your preferred living. We pride ourselves in delivering excellent customer care and unique products at a fair price without the hassles of pushy sales people. When you shop at the Build with Ferguson websites there are never any long lines to wait in and highly trained customer care associates are just a toll free phone call away to assist you in your buying decision.
At the Build with Ferguson websites our staff prides itself on providing top notch customer service. Everyone in our call centers goes through rigorous training so that they can help you find exactly what you are looking for. If we don't have the right product for you, we'll be happy to try and find someone who does. We are not one of those on-line stores where you can't get through to a live person. Give us a call, send us an inquiry on line, or try out a live chat and see for yourself!
Our Product Line
Is one of your products right for me?
There are a number of reasons why most anyone would want to consider buying our merchandise. First, if space is a premium, then our selection of compact appliances are the only way to go. For instance, we have sold thousands of products to people for their recreational vehicle, boat, yacht, small apartment, weekend house, or small office. However, we have found that many other people can benefit from buying our products as well. For example, senior citizens and disabled people have found that many of our products are much easier to use because of their efficiency and ease of use. Individuals remodeling their house are able to find the exact product they need to build in to a specific space. Doctors and dentists have also benefited from using the compact washer/dryer in their offices as a less expensive alternative to sending out their laundry to an OSHA certified launderer. Furthermore, due to their usefulness many people have decided to have a second appliance like an ice maker, fridge, or dishwasher in other areas of their home (wet-bar, guest house, garage, entertainment room). These are just a few great reasons to consider purchasing from the Build with Ferguson websites.
What if I can't find my appliance on your site?
We try to continually update our site with the products that you want. There are some products that we are able to order but do not include on our site. If you can't find what you are looking for, feel free to submit an inquiry, or call us to have a research associate help you with your specific needs. If we can't get the product you are looking for, we'll try to help you find someone who can.
What kind of products do you sell?
Our goal is to offer a wide variety of unique products that will save you time, space, and money. We have a wide selection of products that range from portable ice makers to wine storage refrigerators. Let us know what kind of appliance you need to meet your requirements and we're confident we can help you find it. We are always looking for new products to add to our selection, so if there is a product you like that we don't carry, let us know!
Do I have to pay sales tax?
We are required to collect sales tax for items shipped to destinations in the United States and Canada. As of July 1, 2019, we collect sales tax in all U.S. states unless a valid Sales & Use Tax Resale Certificate is presented prior to purchase.
Do all of your products come with Warranties?
Yes, all products come with a manufacturer's warranty. We also offer extended service plans for most of our products. When available, you can select an optional extended warranty plan from the individual product detail page or in your shopping cart.
Do you offer nationwide delivery service?
Yes - We have suppliers across the United States that help us to fulfill our orders to all 48 of the Continental States. We DO NOT currently ship to Hawaii, Alaska, or outside of the Continental United States.
How can I check my Order Status?
You will receive an email confirmation when your order is placed. At this time you will get an order number. It is important to keep that order number for future reference. Once your product ships, you will receive a second email with the tracking information. You may check your order status at any time if you have registered on our web site. To login to see your order history and check the status of orders Click Here.
How can I pay?
We accept major credit cards (MasterCard, American Express, Visa and Discover). Please be sure to include your exact billing address and telephone number where you receive your credit card statements so that we can process your order as soon as possible. Your credit card will be authorized at the time your purchase is placed, however, it will not be billed until your order ships.
You may also choose to pay using PayPal Checkout (account required). These optional payment methods are made available during the checkout process.
We also accept cashier's checks and company checks, but you will need to call 1-855-846-9766 to place your order. Orders are processed upon receipt of funds. We accept purchase orders for companies that have submitted a credit application that have successfully approved. Click here for more information on business sales.
When should I expect delivery?
We strive to get all orders processed and shipped out within 48 hours, and depending on where the final destination is it should take between 3-7 days thereafter once the product has shipped out. You can view expected delivery time for a specific product by viewing the Availability on the product page. For example, if a product is in stock and the average time it takes to ship out is 5 business days, it will say Usually Ships In 5-7 business days. Delivery time will vary once the product ships out depending on which warehouse it ships from and which part of the country you are located in. If you have any special delivery requirements, please give us a call.
We are committed to answer any of your questions, please feel free to contact our Customer Support Team by phone at 1-855-846-9766 or Live Chat between 6am-4pm PDT Monday through Friday, 7am-4pm PDT Saturday & Sunday
We Give You More: Better Prices. Better Selection. Better Service.
Free standard shipping on 1,000's of items.
30 Day Returns
Return items 30 days from purchase. Details ▸
23 Years of Service
Owned and Operated in America since 1999.